Orders are typically processed within 5-16 business days (depending on your country) after payment is confirmed. Please note that processing times may be longer during launches, restocks, holidays, or peak periods.
Shipping rates and delivery estimates are shown at checkout based on your shipping address and selected method. Once your order has shipped, you will receive a confirmation email with tracking details if available.
Delivery times vary depending on your location, the shipping method selected, and local carrier performance. While we aim to deliver within the estimated timeframe, delays may occur due to customs clearance, weather conditions, or carrier-related issues.
For international orders, customs duties, taxes, or import fees may be included in our prices where applicable. Confirmation will be shown at checkout. If not included, these charges are the responsibility of the customer unless stated otherwise at checkout.
Please ensure that your shipping address is complete and correct before placing your order. We are not responsible for delays, losses, or non-delivery caused by incorrect or incomplete address information. If a package is returned to us due to an incorrect address, any re-shipping costs will be the customer’s responsibility.
If a package is marked undeliverable or is returned to us by the courier, we will contact you regarding next steps. Re-shipment, if available, may incur an additional shipping fee.
Once an order has been marked as delivered by the courier, we are unable to refund or replace the package. Please contact the courier directly if your tracking shows delivered but you have not received the item.
We are not liable for delays caused by customs clearance, courier disruptions, weather events, strikes, or other circumstances beyond our control.
If you have any questions about shipping, delivery, or tracking, please contact us through our website contact page or at hey@glowboyz.com .
TVA non applicable, article 293B du CGI
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